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| Catch 22 on Cloud 9 |
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7.11.2008
When I was the Customer Service Lead, I tried at one point to encourage my employees to engage in maximum utilization of all of our available resources to solve problems, a concept I liked to call "Maxilization". Sadly, the idea didn't catch on. My attempts to get people to think for themselves a little and grow beyond the need for babysitting always failed. All I wanted was to be able to compile the boss' special reports without having to stop and field questions like "Kebin, what do this customer want?" (when the answer is clearly "Um, I wouldn't know. How about you ask him.") Someday, maxilization will be indispensible to the business world, and then you'll all come crawling back. But I'll be out on a boat somewhere. In a luxurious fur coat.
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